At Petal & Posts, we pour our heart and soul into every handcrafted stem. Because our products are artisanal and often made-to-order, our refund policy is designed to reflect the unique nature of everlasting floral art.
1. All Sales are Final
Due to the customized and artisanal nature of our products, we do not offer refunds or exchanges for "change of mind" once an order has been processed or shipped. We encourage you to review our detailed product descriptions and images carefully before making a purchase.
2. Damaged or Defective Items
We take pride in our quality control, but we understand that transit can be unpredictable. If your order arrives damaged:
- Please contact us within 24 hours of receiving the package.
- Email hello@petalandposts.com or message us on WhatsApp with your order number and clear photos of the damage (both the product and the packaging).
- Once verified, we will offer a free replacement of the damaged item or a studio credit.
3. Custom Orders
Custom and bespoke orders are non-refundable and non-exchangeable once production has begun. We work closely with you during the design phase to ensure the final product meets your vision.
4. Cancellations
Orders can be cancelled within 2 hours of placement for a full refund. Beyond this window, our artisans may have already begun work on your arrangement, and cancellation may not be possible.
5. Processing Refunds
In the rare case that a refund is approved (e.g., cancellation within the 2-hour window or product unavailability), the amount will be credited back to your original payment method within 5-10 business days.
6. Return Shipping
If a return is requested by us as part of a replacement process, we will provide instructions on how to proceed. Customers are generally responsible for return shipping costs unless the item was defective or damaged upon arrival.