At Petal & Posts, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or make a purchase from our artisanal collection.
1. Information We Collect
When you visit Petal & Posts, we collect certain information necessary to process your orders and improve your experience:
- Order Information: Name, billing address, shipping address, payment information (processed via secure third-party gateways), email address, and phone number.
- Device Information: We may collect information about the device you use to access our site, including IP address, browser type, and time zone.
- Interaction Data: Pages viewed, products searched, and referral sources.
2. How We Use Your Information
We use the information we collect to fulfill the core mission of our studio—providing you with exceptional floral art:
- To process and ship your handmade orders.
- To communicate with you regarding order status or custom design requests.
- To screen for potential risk or fraud.
- To provide you with information or advertising relating to our products (if you have opted in).
3. Sharing Your Personal Information
We share your personal information with third parties only to help us use your personal information, as described above. For example, we use Shopify/payment gateways to power our store and Google Analytics to help us understand how our customers use the site. We never sell your personal information to third parties for marketing purposes.
4. Data Retention
When you place an order through Petal & Posts, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Your Rights
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the information below.
6. Security
The security of your personal information is important to us. We implement industry-standard security measures to protect your data during transmission and storage. However, no method of transmission over the Internet is 100% secure.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@petalandposts.com or via WhatsApp through the contact link on our site.